Raul Garcia
CS Manager
Onboarding Specialist
Process Builder
Customer Advocate
I help B2B SaaS teams reduce time-to-value and build the systems that keep customers past their first 90 days — combining 7+ years of customer-facing experience with a process-design mindset.
Seven years in the trenches of B2B SaaS.
I started in support, moved into sales, and now I design the systems that make customers actually stick around. Onboarding isn't a handoff — it's the product. I build playbooks, activation flows, and success metrics that give teams a repeatable path from activation to retention.
Services
CS & Onboarding
Onboarding audits, playbook design, activation flows, and success metrics — built to reduce time-to-value and keep customers past the first 90 days.
Process Automation
CRM workflows, handoff automations, and reporting pipelines — I remove the manual work slowing your CS team down without hiring an engineer.
Portfolio
Landbot Onboarding Redesign
Rebuilt the end-to-end onboarding program from scratch. Result: +20% customer engagement, −15% time-to-value, +25% retention.
CRM Automation
n8n pipeline that pulls Fathom meeting summaries and pushes them into Pipedrive automatically — zero manual entry after every call.
Career
May 2025 – present
Landbot
Customer Success Manager
- ›Redesigned onboarding program from scratch — +20% engagement, −15% time-to-value, +25% retention.
- ›Partner cross-functionally with Product and Engineering to close the customer feedback → roadmap loop.
- ›Own escalation management and executive-level client relationships for key accounts.
Apr 2024 – May 2025
Landbot
Senior Sales Development Representative
- ›Promoted to Senior SDR after driving consistent pipeline growth through inbound qualification.
- ›Collaborated with Account Executives to run multi-channel outreach sequences and arrange strategic demos.
- ›Refined lead qualification process, improving conversion from MQL to SQL.
Jul 2022 – Apr 2024
Landbot
Sales Development Representative
- ›Engaged and qualified inbound leads across email, Intercom, and calls.
- ›Managed handoffs to Account Executives for promising prospects.
- ›Documented lead interactions to optimise the sales funnel.
Oct 2020 – Dec 2021
Autosol S.C.A.
Manager, Customer Support Department
- ›Led the CS department: managed hiring, scheduling, task allocation, and team performance.
- ›Conducted videoconferences with key clients and suppliers to maintain satisfaction and resolve issues.
- ›Achieved highest customer satisfaction scores in the company during tenure.
Apr 2018 – Oct 2020
Autosol S.C.A.
Customer Support Agent
- ›Handled customer interactions via live chat, phone, and email.
- ›Managed ticketing system — documented requests and escalated to relevant teams.
- ›Contributed to improved service quality through complaint resolution.
Skills & Tools
Disciplines
Tools
Languages
// contact
Let's work together
Open to full-time CS and Success roles — remote or Málaga.
© 2026 Raul Garcia · Málaga, Spain